A Day in the Life of Frank the Field Tech  

Frank, the field tech, gets a notification from Sitehound for needed parts and equipment that were just scanned at the warehouse receiving dock and were minutes away from being stocked and ready for use. Simultaneously the FAR, WMS, and ERP systems become aware of the new assets and automatically kick off a work-fulfillment workflow while reserving all needed parts in Sitehound. Frank then gets an instant notification of three service requests that will leverage the new equipment. He opens his Sitehound app to verify the assets’ current locations, and heads to the warehouse in his company truck to pick up the assets on reserve – scanning the assets in bulk as they load.

He then heads out to three separate locations – first a switch network location, and then two cell sites. At the switch network site, he pulls out 10 different network boxes, scans each one with his iPhone, and installs them one by one. Each “transaction” is immediately registered reconciled and pushed out to all connected systems and approved users – viewable on Frank’s iPhone (via the Sitehound app), in the WMS app, in the ERP app, or any corporate computer. There’s no chance for hoarding, theft, fraud, or other CapEx/OpEx hurting activities, as every single step is known and visible by all.

At the first cell site, Frank must uninstall three different network cards that have been deemed end-of-life. As you can guess, he scans them out of the system which sends instant notifications, dynamic workflow adjustments, and warrantee information flow algorithms for retirement or repair consideration.  

At the second cell site, Frank must perform extensive equipment upgrades. He swaps out 9 parts in total: a transmitter, 2 receivers, a power amplifier, 3 digital signal processors, a power supply and network interface modules. All of them – coming and going – are scanned out and in, and immediately registered. He checks his status on Sitehound and sees all “green.”

His day ends on time, which makes him a happy worker. From a business perspective, Frank’s management, Supply Chain, Operations, and Finance teams are all happy as well, thanks to the system efficiencies that Sitehound app was able to bring to each department. 

Sitehound app can bring your organization that same level of happiness, with a configured solution that matches your unique business processes. For more information, please visit www.SitehoundApp.com.